What is your return policy?

Short version: 30 days, unopened items, customer pays return shipping. Here are the details.

The basics

• 30 days from delivery to start your return
• Items must be unopened and unused, in original packaging
• Return shipping is paid by the customer
• Refund processed after we receive and check your return

Why we can't accept opened pouches

Our products go directly on or in your face. Nasal strips, mouth tape. For hygiene reasons, we can't resell anything that has been opened, even if it looks untouched. We treat your safety the same way we'd want ours treated.

But what if a product didn't work for me?

We get it, and we want you to be happy. If you've tried a product and it genuinely didn't work the way you expected, contact us directly with your order details. We always look at these cases individually and almost always find a solution that works for both of us.

What if my product is damaged or defective?

That's on us. See My product arrived damaged or defective.

How to start a return

Head to our return portal, or see the full step-by-step at How do I return my order?.