Returns & Refunds

How do I return my order?

How do I return my order? Not the right fit? No problem. You have 30 days from delivery to send unopened items back. How returns work 1. Go to our return portal and enter your order number plus email 2. Select the items you want to return 3. Choose your preferred carrier (PostNL, DHL, or DPD) 4. Print the return label and stick it on your package 5. Drop it off at a service point or the carrier of your choice You'll receive a confirmation email once we receive your return. What can be returned? ✅ Unopened, unused products in original packaging ✅ Within 30 days of delivery ✅ All items from the original order ❌ Opened pouches or used products. We can't accept these for hygiene reasons. If a product didn't work the way you expected, contact us. We always look at these cases individually and want to find a solution. Return shipping costs Return shipping is paid by the customer. The cost depends on your chosen carrier and is shown at the return portal when you book the label. If we sent you the wrong product or it's defective, we cover return shipping. Just let us know first. When do I get my refund? See When do I get my refund?

What is your return policy?

What is your return policy? Short version: 30 days, unopened items, customer pays return shipping. Here are the details. The basics - 30 days from delivery to start your return - Items must be unopened and unused, in original packaging - Return shipping is paid by the customer - Refund processed after we receive and check your return Why we can't accept opened pouches Our products go directly on or in your face. Nasal strips, mouth tape. For hygiene reasons, we can't resell anything that has been opened, even if it looks untouched. We treat your safety the same way we'd want ours treated. But what if a product didn't work for me? We get it, and we want you to be happy. If you've tried a product and it genuinely didn't work the way you expected, contact us directly with your order details. We always look at these cases individually and almost always find a solution that works for both of us. What if my product is damaged or defective? That's on us. See My product arrived damaged or defective. How to start a return Head to our return portal, or see the full step-by-step at How do I return my order?.

When do I get my refund?

When do I get my refund? Once we receive and process your return, your refund is on its way. The timeline 1. You ship your return. Keep your tracking number 2. We receive it at our warehouse 3. We check the items, usually within 1 to 3 business days 4. Refund processed, back to your original payment method 5. Bank processing. Depending on your bank, this can take up to 10 business days to show on your statement You'll get a refund confirmation email the moment we process it. What gets refunded? - ✅ The product price of all returned items - ❌ Original shipping costs (if any). These aren't refunded - ❌ Return shipping. Paid by you Where does the refund go? Always back to the original payment method. iDEAL refunds go to your bank account, credit card refunds go to your card, etc. We can't refund to a different account. Refund taking too long? If it's been more than 10 business days since you received the refund confirmation email and you still don't see the money, contact your bank first. If they confirm nothing has come in, reach out to us at support@getomniair.com with your order number.

My product arrived damaged or defective

My product arrived damaged or defective That's on us, and we'll make it right, fast. What to do Send us a message at support@getomniair.com within 7 days of delivery with: - Your order number (#100...) - A photo of the damage (or a short description of the defect) - Whether you'd like a replacement or a refund We'll get back to you the same day with the next steps. What "damaged or defective" means - Packaging arrived torn open or visibly destroyed - Product is broken, deformed, or unusable - Wrong product was sent - Strips that don't have adhesive on them (production defect) What's not covered as defective - Strips that "didn't work for you" personally. See What is your return policy? for how we handle this - Normal wear after use - Damage caused after delivery Do I need to send it back? In most cases, no. We trust the photos you send. For higher-value items (like our Travel Case) we may ask for the item back, with a prepaid return label we provide. You won't pay for return shipping on damaged or defective items.