I entered the wrong shipping address
It happens, especially with autofill or quick checkout. Here's what to do.
If you just placed the order
Email us immediately at support@getomniair.com with:
- Your order number (#100...)
- The correct shipping address
Our warehouse processes orders within 1 hour. The sooner you let us know, the better your chances we can still update it.
If your order has already shipped
Once a package is with the carrier, we can't change the address from our side. Your options:
- Wait for the package at the old address and have someone forward it
- Contact the carrier (PostNL or DHL) directly. Sometimes they let you redirect to a pickup point with your tracking code
- Refuse delivery. The package will be returned to us and we'll send it to your correct address (you may be asked to cover return shipping for the second delivery)
If the package was already delivered to the wrong address
Reach out to us at support@getomniair.com with your order number and a description of what happened. We'll figure out the best resolution together.