My Order

Can I change or cancel my order?

Can I change or cancel my order? We process orders fast, really fast. So if you need to make a change, time is everything. The 15-minute window Our warehouse starts processing orders within 1 hour of you placing them. To make sure we can still catch your order in time, please contact us within 15 minutes of placing it. How to change or cancel Email us immediately at support@getomniair.com with: - Your order number (#100...) - What you'd like to change or cancel We'll do our best to update it before the order ships. If your order has already shipped We can't change or cancel orders that have already been processed by the warehouse. But you do have options: - Wrong product or quantity? You can return any unopened items within 30 days for a refund. See How do I return my order? - Wrong address? See I entered the wrong address - Don't want it anymore? Refuse the package on delivery or send it back unopened within 30 days We process everything quickly. That's the upside. The downside is that changes after that 15-minute window aren't always possible.

I entered the wrong shipping address

I entered the wrong shipping address It happens, especially with autofill or quick checkout. Here's what to do. If you just placed the order Email us immediately at support@getomniair.com with: - Your order number (#100...) - The correct shipping address Our warehouse processes orders within 1 hour. The sooner you let us know, the better your chances we can still update it. If your order has already shipped Once a package is with the carrier, we can't change the address from our side. Your options: 1. Wait for the package at the old address and have someone forward it 2. Contact the carrier (PostNL or DHL) directly. Sometimes they let you redirect to a pickup point with your tracking code 3. Refuse delivery. The package will be returned to us and we'll send it to your correct address (you may be asked to cover return shipping for the second delivery) If the package was already delivered to the wrong address Reach out to us at support@getomniair.com with your order number and a description of what happened. We'll figure out the best resolution together.

My order is incomplete, something is missing

My order is incomplete, something is missing Sorry to hear that. Not how we want you to experience OMNIAIR. We'll fix it fast. Before reaching out Quick check: - Bundle order? Some bundles ship in multiple parcels. Check your tracking, there may be a second package on its way. - Letterbox vs parcel? Smaller items sometimes arrive separately. Check your mailbox and any parcel drop-off spot. If something is genuinely missing Send us a message at support@getomniair.com with: - Your order number (#100...) - What's missing (which product, which colour or size) - A photo of what you received (this really helps us figure out what happened) We'll send the missing item out to you right away. No need to return what you already received. Damaged or defective? If something arrived damaged, see My product arrived damaged or defective.