Shipping & Delivery

How long does delivery take?

How long does delivery take? We ship fast. Most orders are with you within a few business days. Here's the breakdown per country. Delivery times | Country | Delivery time | |---|---| | 🇳🇱 Netherlands | 1 to 2 business days | | 🇧🇪 Belgium | 1 to 3 business days | | 🇩🇪 Germany | 1 to 4 business days | | 🇪🇺 Rest of EU | 1 to 5 business days | | 🇬🇧 United Kingdom | 3 to 5 business days | Delivery times exclude weekends and holidays. Pre-order products may have longer delivery times. This is always clearly stated on the product page. Same-day shipping Order before 23:30 (CET) on a business day from the Netherlands and your order ships the same day. Carriers We ship with PostNL and DHL, depending on your location and order size. You'll get a track and trace link by email as soon as your package leaves our warehouse. Want to know where your package is right now? See How can I track my order?

How can I track my order?

How can I track my order? Want to know exactly where your package is? Easy. You'll get a tracking link automatically As soon as your order ships, you'll receive a shipping confirmation email with your track and trace link. Click it to see real-time updates from the carrier (PostNL or DHL). Make sure to check your spam folder if you don't see it within 24 hours of ordering. Didn't get a tracking email? Drop us a message at support@getomniair.com with your order number (#100...) and we'll send your tracking code directly. Tracking says "delivered" but you don't have the package? First, check: - With your neighbours - In your mailbox (smaller orders ship as letterbox parcels) - Any garden shed, porch, or designated drop-off spot - The track and trace details. Sometimes "delivered" means delivered to a pickup point Still nothing? Get in touch with us within 7 days of the delivery date and we'll start an investigation with the carrier. My package is delayed A 1 to 2 day delay can happen during busy periods. If your package is more than 5 business days late vs the expected delivery window, send us your order number and we'll look into it right away.

When is shipping free?

When is shipping free? We offer free shipping on all orders above €40, in every country we deliver to. How it works - Spend €40 or more in a single order, and shipping is on us - Below €40, a small shipping fee is calculated at checkout based on your country The free shipping threshold applies to the order total after any discount codes have been applied. Pro tip Adding one extra item often gets you over €40, and you save more than the shipping cost. Our bundles are designed for exactly that: better value per item plus free delivery.

My package hasn't arrived, what now?

My package hasn't arrived, what now? If your package is taking longer than expected, here's exactly what to do. Step 1: Check the tracking link Open the track and trace link from your shipping confirmation email. The status will tell you where your package is right now. Common statuses: - In transit: still on its way, give it 1 to 2 more business days - Out for delivery: should arrive today - Delivery attempted: check for a notice from the carrier, your package may be at a pickup point - Delivered: see "Tracking says delivered but I don't have it" below Step 2: Check the expected delivery window | Country | Expected delivery | |---|---| | Netherlands | 1 to 2 business days | | Belgium | 1 to 3 business days | | Germany | 1 to 4 business days | | Rest of EU | 1 to 5 business days | | UK | 3 to 5 business days | If your package is less than 2 business days past this window, please wait. Most packages arrive shortly. Step 3: Tracking says "delivered" but you don't have the package Before contacting us, check: - With your neighbours - Your mailbox (smaller orders fit in a letterbox) - Garden, porch, designated drop-off spots - Whether your tracking link shows a pickup point address Step 4: Still missing? Contact us If your package is more than 5 business days late, or marked delivered but missing, send us: - Your order number (#100...) - The tracking number - A short description of what happened Email: support@getomniair.com We'll start an investigation with the carrier and get you a resolution, either a replacement or a full refund.