Orders & Payment

Which payment methods do you accept?

Which payment methods do you accept? Hey! We want checkout to be as smooth as your breathing should be, so we accept basically every major payment method. What you can pay with - iDEAL (Netherlands) - Bancontact (Belgium) - Credit card: Visa, Mastercard, American Express - Klarna: pay later or in instalments - Apple Pay - Google Pay - PayPal - Shop Pay All payments are processed securely via Shopify Payments. Paying in instalments Want to spread the cost? Choose Klarna at checkout. You can pay later or split it into multiple payments. The exact options Klarna offers depend on your order total and country. Something not working? If your payment isn't going through, try: 1. A different payment method 2. A different browser or device 3. Contact your bank (some block first-time online payments) Still stuck? Contact us and we'll sort it out together.

How do I use a discount code?

How do I use a discount code? Got a code? Here's how to use it. At checkout 1. Add your products to cart 2. Go to checkout 3. Find the "Discount code or gift card" field 4. Enter your code and click Apply 5. The discount will show up instantly in your order summary Code not working? A few things to check: - Typos: codes are case-sensitive, double-check spelling - Expired: most promo codes have an expiry date - Minimum order value: some codes only work above a certain amount - One-time use: if you've already used the code, it won't work again - Subscription excluded: most discount codes don't combine with our subscription discount Code still won't apply? Send us your code plus order details at support@getomniair.com and we'll look into it.

How do I get an invoice for my order?

How do I get an invoice for my order? Your invoice gets sent automatically when your order is confirmed, but if you need it again or it didn't arrive, here's how. Check your inbox After placing your order, you should receive two emails: 1. Order confirmation with your invoice details 2. Shipping confirmation with track and trace Make sure to check your spam folder if you haven't received them. Need a new copy? Send us a quick message at support@getomniair.com with your order number (starts with #100) and we'll resend it the same day. Need an invoice on company name (B2B)? Drop us a line at support@getomniair.com with: - Order number - Company name - VAT number - Billing address We'll send you a new invoice with the right details.